Returns & Exchanges
At Home Zone Furniture, we want you to love your new home setup; if you are not completely satisfied, you may return or exchange your items within 30 days of delivery. Please ensure all furniture is in original condition and accompanied by the original sales receipt.
Initiate Your Request
Contact our customer service team or visit your local Home Zone showroom with your order number to start the return process.
Schedule a Pickup or Drop-off
Choose to bring small items back to the store yourself or schedule a professional furniture pickup for larger pieces like sofas and dining sets.
Inspection and Verification
Our warehouse team will inspect the returned items to ensure they meet our quality standards and are free from any new damage or wear.
Receive Your Refund
Once approved, we will process your refund to the original payment method, minus any applicable delivery or restocking fees, within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing